Jamie C. Makin

Hello, I'm Jamie.

I'm a freelance Technical Writer.

I create clear and engaging technical documentation that moves your customers from confused to confident.

Procedures manuals

Quick start guides

Training materials

Online documentation

WordPress

FAQs

Technical illustration

Communication is vital in our ever-changing world

Your customers and staff are counting on you to provide understandable, timely, and relevant information to help them use your products and services. I create clear and engaging documentation that builds customer satisfaction with your products and enables your staff to work efficiently.

I am a freelance Technical Writer based in Pennsylvania’s beautiful Lehigh Valley. I am passionate about technology, writing, and helping others learn. My background in information technology, web design, drafting, commercial construction, and model making have given me a solid understanding of technical topics.

My diverse skill set matches your organization's diverse needs

Do you lack the in-house skill or desire to handle your technical documentation and website work? I specialize in helping companies and fellow freelancers fill these gaps. My technical expertise allows me to quickly get up to speed on your projects and technology. I collaborate with you and your team early in the project so that I can efficiently deliver the results you’re looking for. My flexibility allows you to contract with me just for the work you need without the commitment of hiring a full-time employee.

Technical Writing

Clear and consistent writing is the foundation for any technical communication project. My writing conveys complex technical information to your readers in a straightforward and engaging manner.

Graphics and Illustrations

They say a picture is worth a thousand words, and this axiom holds true in modern technical communications. Graphics, charts, screenshots, photos, and illustrations make it easier for your readers to understand technical concepts.

Web Design

End users expect technical documentation to be available online nowadays. I am skilled in WordPress and other web technologies which enables me to format and post content where your readers expect to find it.

My credentials ensure I have the skills you're looking for

Learning is like oxygen to me, and my enthusiasm for it ensures my education continues with each project I take on. I am a lifelong learner who will complete the Technical Communication certificate program at UCSD Extension by the end of 2021.

Member since 2019

Technical Communication Professional Certificate

B.S. in Information Technology

What does the Technical Communication field include?

According to the Society for Technical Communication, Technical Communication is a broad field and includes any form of communication that exhibits one or more of the following characteristics:

Communicating about technical or specialized topics, such as computer applications, medical procedures, or environmental regulations.
Communicating by using technology, such as web pages, help files, or social media sites.
Providing instructions about how to do something, regardless of how technical the task is or even if technology is used to create or distribute that communication.

I use the software you already know and (hopefully) love

I work with industry-standard software for Mac and Windows, and I stay current on popular web design technology and languages.

Testimonials

I hired Jamie to design my website after my web guy of many years disappeared and the guy I hired to replace him was a flake. I only had a 4-page author website, but it needed a lot of bells and whistles, including landing pages, plugins, images, a calendar scheduler, and email sign up. Jamie not only kept a detailed list of everything that had to be done, but emailed me regularly with updates. She let me know what I had to do on my end, and we coordinated our efforts seamlessly. Jamie is a WordPress wizard, and what she didn't know she researched or consulted her WordPress group. I would not hesitate to recommend Jamie for most technical communication projects. I intend to use her in the future to design my books and videos, and keep my 2 websites up to date. Go Jamie!

Jamie was truly amazing and so helpful in fixing my website issue with my contact form. I had asked so many other web site developers who never could seem to fix it. They kept telling me I had to totally redesign my web site, which would have cost a lot of money. Jamie, worked on it and had it up and running in no time at all. I would definitely use her again in the future. Don’t hesitate to call her, as she is very sincere and will do her best. I am looking forward to working with her in the near future. Jamie, thank you so much for getting my site working properly again. You are the best.

I'm ready!

Tell me about the projects you have in the works. Click the button below to introduce yourself, and I’ll get back to you promptly to discuss our next steps.

I'd like to learn more about you first ...

That’s totally understandable! I’ve shared some of my best work on this site so you can get an idea of how I can help you and your organization. Click the button below to browse my portfolio.