I created this standards and procedures manual for Wawa’s Space Planning department. My goal was to train new Floor Planners to ensure that everyone in the department was working to the same standards. I met with my teammates to understand their preferred learning styles and to ensure that my prototype pages were clear and understandable before writing the remainder. I delivered the finished manual to each team member in printed form, and I conducted a group training session to familiarize everyone with its content and usage.
I am a freelance Technical Writer based in Pennsylvania’s beautiful Lehigh Valley. I am passionate about technology, writing, and helping others learn. My background in information technology, web design, drafting, commercial construction, and model making have given me a solid understanding of technical topics, and my ability to quickly learn enables me to write about technical subjects with ease.